To: All Polyguard Mechanical Division Customers
Date: March 11, 2019
Subject: Changing Pallet Configuration
Over the next 60 to 90 days, we will be transitioning to new pallet configurations for our Mechanical Division Alumaguard, Insulrap and Zero Perm roll products. Roll products that currently ship as 36 roll pallets will be reduced to 30-roll pallets. Pre-paid freight requirements currently set at 2 pallets of 36 rolls (72 rolls) will now be 2 pallets of 30 rolls (60 rolls). Alumaguard All-Weather which currently ships as one pallet of 36 rolls prepaid will now ship as a 30-roll pallet pre-paid.
We're making these changes for two primary reasons: safety in stacking pallets in racks and better protection of the boxes to minimize damage in shipping.
Attached to this letter are photos of new pallet configurations for Insulrap 50 and Alumaguard All-Weather, as examples. You'll note that we will no longer put rows of rolls perpendicular to the previous row. Our box supplier indicated to us that rolls should be stacked and parallel to each other to maximize box strength. Reducing rolls per pallet to 30 significantly reduces the weight of the pallet; allows us to use a slightly smaller pallet; makes the pallets easier and safer to handle and stack in racks; and minimizes damage during transit.
We ask for your help in this transition. We currently have stock levels on our floor of various products in 36 roll pallets. We will no longer make any product for stock in a 36-roll pallet, but it will take us some time to work through the 36-roll pallets we have in inventory. It's unlikely we will be shipping any 30-roll pallets before the middle of April, but we would ask for your patience. Please continue to order based on 36-roll pallets until Customer Service alerts you that 36-roll pallets are no longer available. We apologize in advance if you need to change your PO at that time but once a product is converted to 30 roll pallets, it will be permanent.
At Polyguard, we continue to strive to offer high quality, innovative products and world-class customer service. That includes how we package our products and safety in handling our products both in our plant and your warehouse. We hope you see this change as a positive.